Privacy Policy

Last Modified: March 27, 2026

HelpScript LLC and its subsidiaries and affiliates (“HelpScript,” “Company,” “we,” “us,” or “our”) respect your privacy and are committed to protecting it through the practices described in this Website Privacy Notice.

This Website Privacy Notice describes how we collect, use, protect, and disclose personal data collected through the Website when you visit HelpScript’s public website or other Company controlled digital properties that link to this notice (collectively, the “Website”).

By accessing or using this Website, you acknowledge the terms of this notice.

Scope (Website Only)

This Website Privacy Notice applies only to the collection and use of personal data through the Website (for example, through Website forms, cookies and similar technologies, and technical logs generated when you access the Website).

This notice does not apply to personal data processed in connection with HelpScript’s customer, client, vendor, or partner relationships, which are governed by separate written agreements (including confidentiality, data use, and data protection provisions in those contracts).

Third-Party Websites

The Website may contain links to third party websites or services. We do not control those third parties and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you access through links on our website.

Personal Data We Collect Through the Website

HelpScript collects limited categories of personal data through the Website, including:

1. Business Contact Information

Information that identifies you in a professional or business capacity, such as: Name, email address, telephone number, job title, organization or company name, message content you submit through Website forms (including free text fields)

• Technical and Usage Information

Information automatically collected when you access or use the Website, such as internet protocol (IP) address, browser type and version, device type, operating system, and settings, time zone and general location information (approximate), pages visited, referring/exit pages, and general Website usage patterns, date/time stamps and basic diagnostic logs.

• Communications

Information you voluntarily provide when contacting us through Website inquiry forms, email links, or similar communications.

• Aggregated or De-Identified Data.

We may create aggregated or de-identified data derived from Website usage. Where we maintain data in de-identified or aggregated form, we will maintain and use it in that form and will not attempt to re-identify it, except as permitted by law (for example, to test whether de identification processes are effective). We also require service providers who process such data on our behalf to follow contractual restrictions consistent with this commitment.

No PHI / Sensitive Data Through the Website

The Website is not designed to collect Protected health information (“PHI”), health plan member data, medical information, Social Security numbers or government IDs, payment card information, or other sensitive personal data.

Please do not submit PHI or sensitive personal data through Website forms or contact fields.

If You Submit PHI or Sensitive Personal Data

If you submit PHI or sensitive personal data through the Website (for example, in a free text field), HelpScript  will treat it as not requested and will take reasonable steps, as appropriate and where feasible, to limit access to the information, remove or delete the information where feasible, and use it only to respond to your communication, address security concerns, comply with law, or otherwise handle it appropriately.

Collection, Use, and Sharing of Information

HelpScript collects limited data from you through the Website.  Some information is provided directly by you when you use the Website or communicate with us, while other information may be collected automatically through your use of the Website and related technologies.

Information collected may be used for purposes such as operating and improving our Website, conducting Website analytics, protecting the security and integrity of the Website and our systems, responding to inquiries and communicating with you, complying with legal obligations, and other purposes consistent with this notice. 

HelpScript does not sell personal data and does not use personal data collected through the Website for targeted advertising, cross-site behavioral tracking, or profiling.

Data Retention

We retain your personal data for as long as reasonably necessary for the purposes described in this notice, unless a longer retention period is required or permitted by applicable law.

Cookies, Pixels and Similar Technologies

We use cookies, pixels, web beacons, software development kits (SDKs), and similar tracking technologies (collectively, “Tracking Technologies”) to operate, maintain, and improve our Website.

What Are Cookies and Similar Technologies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, enable core functionality, and support analytics.

Pixels / Web Beacons are small pieces of code embedded in webpages or emails that allow us to understand engagement, such as whether a page was viewed or an email was opened.

SDKs and Local Storage are technologies used within mobile or web applications to support functionality, performance monitoring, and analytics.

Third‑Party Technologies

Some Tracking Technologies may be provided by third‑party service providers that support analytics, security, or service delivery. These providers may collect information from your browser or device in connection with providing their services. We configure and use these tools for analytics and website performance purposes.

How We Use These Technologies

We use third-party Tracking Technologies such as Google Analytics and LinkedIn for the following purposes:

1. Strictly Necessary / Essential

To enable core functionality such as security, authentication, load balancing, and fraud prevention. These technologies are required for the Website to function properly.

• Performance and Analytics

To understand how users interact with our Website, measure usage patterns, diagnose technical issues, and improve performance and user experience.

• Functionality

To remember user preferences and settings (such as language or region) to provide a more personalized experience.

• Communications and Engagement

To evaluate the effectiveness of our communications and content.

We do not use Tracking Technologies to collect sensitive personal data such as PHI, financial account numbers, or government identifiers. We do not use Tracking Technologies for targeted advertising or sharing personal data for cross-context behavioral advertising at this time.

Your Choices and Controls

You have several options to manage or limit cookies and similar technologies:

1. Browser Controls

Most browsers allow you to control cookies through their settings, including blocking or deleting cookies.

• Consent Management

Where required by law, we provide mechanisms to accept or decline non‑essential cookies.

• Do Not Track / Global Privacy Controls

Some browsers support signals that communicate your privacy preferences. While there is no universal standard, we honor such signals where legally required.

Please note that disabling certain cookies may impact the availability or functionality of the Website.

Your Rights and Choices (Website Data)

1. Unsubscribe From Non-Transactional Emails

If you receive non-transactional emails from us (for example, informational updates), you can opt out at any time by using the “unsubscribe” link in the email or by contacting us at [email protected] with “Unsubscribe” in the subject line.

• Manage Cookies

You can manage cookies through your browser settings as described in this notice.

• Submit a Privacy Request (Website Data Only)

Depending on applicable law and your circumstances, you may have the right to request access to personal data collected about you through the Website; correction of inaccurate Website collected personal data; and deletion of Website collected personal data, subject to legal exceptions and legitimate retention needs.

These rights apply only to personal data collected through the Website and do not apply to personal data processed under HelpScript’s contractual relationships, which are governed by separate agreements.

Submitting Privacy Requests (Website Data Only)

To submit a request regarding personal data collected through the Website, contact [email protected], with subject line “Website Privacy Request.”

Verification

To protect your information, we may need to verify your identity before responding. Verification steps may include confirming access to an email account, requesting additional information, or other reasonable measures depending on the nature of the request and the sensitivity of the data.

Response Timing

We will respond to applicable requests within the timeframes required by applicable law, and we may request additional time where permitted by law.

Authorized Agent

Where permitted or required by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof of authorization and may still need to verify your identity directly.

Appeals (Where Required)

Where required by applicable law, you may have the right to appeal a decision we make regarding your request. If an appeal right applies, we will provide instructions in our response.

When We May Deny a Request

We may deny requests where permitted by law, including when we cannot verify your identity (or the agent’s authority), the request is outside the scope of Website collected personal data, or an exemption applies (for example, maintaining data for security, fraud prevention, legal compliance, or to exercise or defend legal claims).

Data Security

HelpScript maintains reasonable administrative, technical, and physical safeguards designed to protect personal data collected through the Website against unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, encryption in transit where appropriate, security monitoring, and vendor oversight.

However, no system can be guaranteed to be completely secure, and any transmission of information via the Website is at your own risk.

Children’s Privacy

The Website is not directed to children, and HelpScript does not knowingly collect personal data from individuals under 16 years of age.

Changes to This Notice

We may update this Website Privacy Notice from time to time. Updates will be posted on this page with a revised “Last Modified” date. Your continued use of the Website after changes become effective constitutes acceptance of the updated notice.

Privacy Questions or Comments

For questions, comments and requests regarding this Website Privacy Notice, please contact our Privacy Officer at HelpScript LLC, 915 Meeting Street, Suite 1030, North Bethesda MD 20852 or email [email protected]. To help us respond, please include your name and contact information, a description of your request, and the webpage involved (if applicable). We will review and respond within a reasonable period, consistent with applicable law.

State Privacy Rights Addendum (Website Only)

This State Privacy Rights Addendum (“Addendum”) supplements the HelpScript Website Privacy Notice and applies only to personal data collected through HelpScript’s public Website. It does not apply to personal data processed under HelpScript’s customer, client, vendor, or partner agreements, which are governed by separate written contracts.

Applicability

Certain U.S. state privacy laws provide residents of those states with privacy rights. This Addendum describes rights that may be available to residents of such U.S. states, including (as applicable) California and other states with comprehensive privacy laws. This Addendum applies only to the extent such laws are applicable to HelpScript and to personal data collected through the Website.

Rights (Subject to Applicable Law)

Depending on your state of residence and applicable law, you may have the right to request access to personal data collected about you through the Website, request correction of inaccurate Website collected personal data, request deletion of Website collected personal data, and subject to legal exceptions and retention needs, opt out of certain processing where required by law. Depending on applicable law, you may also have the right to obtain a portable copy of certain personal data and to not be discriminated against for exercising your rights.

HelpScript does not sell personal data and does not use Website collected personal data for targeted advertising as defined under applicable state privacy laws.

Submitting Requests; Verification; Appeals

Requests may be submitted to HelpScript LLC, 909 Rose Avenue, Suite 400, North Bethesda MD 20852 or [email protected]. We may take steps to verify your identity before processing a request. We will respond within the timeframes required by applicable law. Where required by law, you may appeal a decision; instructions will be provided in our response if applicable.

Limitations

This Addendum does not create rights beyond those provided by applicable law. We may deny requests where permitted by law, including where we cannot verify identity, the request is outside Website collected data, or an exemption applies.